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Troubleshooting & Support

You can can buy a 1foryou voucher up to 15 days in advance!

Make sure you know when your 30-day payment is due redeem your voucher using the number (not your house number!) on your DCGo Box by dialling *120*7709# Select option 1 for monthly service fee payment

Overuse of electricity affects you and your neighbours!

Wait for system reset (24 hours)
Upgrade your package: Call 010900 3911 and choose option 2

You can easily upgrade your package by calling Customer Services!

Your 30 day payment has expired or, you have used more power than your package allows

The only way to schedule technicians is through Customer services!

Log a service call on 010 900 3911 and choose option 3

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